Every year, thousands of candidates in Flanders sit the admission exam for medicine, dentistry, and veterinary studies. For most of them, it's the single most defining day of their academic life to date. It happens on one fixed date every year, and that date cannot move.
Refaktory built and maintains the platform that carries the entire process around it: registration, academic history, payment, the admission letter with QR code that candidates present at the door, and the moment when thousands of people log in simultaneously to see their result.
Underneath that sits the part the public never sees. Candidates with a disability upload a medical certificate and request accommodations, which are reviewed manually. A legally binding study preference can be changed up until a few days before the exam. Every payment is reconciled against its reference. Every interaction is logged, because in a procedure with these stakes, "we believe it happened this way" is not an acceptable answer.
Software for a public exam doesn't get a soft launch, a phased rollout, or a second attempt.
It works on the day itself, or it doesn't work at all.